Teller II (Rhode Island Place)

$48,360 - $61,880/Yr

TD Bank - Washington, DC

Full-time - Entry Level

Washington, DC

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Teller II position at TD Bank is a customer-facing role that focuses on delivering exceptional banking experiences while efficiently processing transactions. This role involves educating customers about TD's products and services, ensuring compliance with banking regulations, and mentoring new tellers. The Teller II is responsible for maintaining cash accuracy, resolving customer inquiries, and promoting self-service options to enhance customer satisfaction.

Responsibilities

• Execute TD's Brand promise by delivering a Legendary Customer experience in the Store.
• Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments efficiently.
• Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers with high accuracy.
• Respond to and resolve customer inquiries and concerns using standard procedures and escalate to management as necessary.
• Engage in lobby leadership by orchestrating customer flow and warmly welcoming customers.
• Educate customers on self-service/digital options that meet their needs.
• Conduct needs-based conversations to offer financial and digital solutions or refer customers to appropriate partners.
• Train and mentor new Tellers.
• Assist supervisors with daily duties as directed by Store leadership.
• Ensure compliance with operational activities according to company guidelines and regulations.
• Verify customers' identities by following customer authentication policies and procedures.
• Balance cash drawers, ATMs, and Teller Cash Dispensers as necessary.
• Adhere to safe deposit box procedures and operations.
• Maintain appropriate cash limits and secure cash at all times.
• Ensure confidential customer information is securely stored throughout the day.
• Follow all security and audit measures to minimize potential loss.
• Utilize bank tools and processes to detect, address, and prevent fraud.
• Complete all required in-classroom and online training by established due dates.

Requirements

• High school diploma or GED.
• 1 year of teller or cash handling experience preferred.
• Demonstrated customer service skills preferred.
• Ability to work weekends, evenings, and holidays as scheduled.
• Strong organizational skills and detail-oriented.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.