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PNC - Jacksonville, NC
posted 2 months ago
Full-time - Entry Level
Jacksonville, NC
Credit Intermediation and Related Activities
About the position
As a Full Time Teller at PNC's Retail Branch, you will be responsible for providing exceptional customer service, performing high volume banking transactions, and educating customers on new technology. This role focuses on developing strong customer relationships and identifying banking product referral opportunities to enhance customer financial wellbeing.
Responsibilities
- Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
- Process a variety of customer interactions and educate customers on alternatives available for their financial interactions.
- Identify banking opportunities during customer interactions and refer as appropriate.
- Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
- Apply product and procedural knowledge to solve customer problems.
- Adhere to all policies and procedures, demonstrating sound judgment within established limits.
- Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Requirements
- Knowledgeable of customer needs and satisfaction as primary considerations in business decisions.
- Ability to assess and manage risks associated with business objectives and activities.
Nice-to-haves
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
Benefits
- Medical/prescription drug coverage with Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance
- Robust wellness program with financial incentives
- Paid maternity and/or parental leave
- Up to 11 paid holidays each year
- 8 occasional absence days each year
- 15 to 25 vacation days each year depending on career level and years of service.
