Teller - Lahaina
Valley Isle Community Federal Credit Union - Lahaina, HI
posted 5 months ago
About the position
The Member Service Representative / Teller I position at Valley Isle Community Federal Credit Union is a vital role responsible for providing a variety of paying and receiving functions for members. This includes processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. The representative will balance each day's transactions and verify cash totals, ensuring accuracy and efficiency in all operations. The role also encompasses a broad range of member services functions such as opening and closing accounts, renewing certificates, assisting members with bookkeeping, and resolving checking account problems. The representative will actively cross-sell Credit Union services and perform various clerical and receptionist functions as needed, ensuring that members are served promptly and professionally. In this role, the representative will assume responsibility for the efficient, effective, and accurate performance of teller functions, representing the Credit Union in a courteous and professional manner. They will receive share deposits and loan payments, process cash advances, travelers' checks, cashiers' checks, money orders, and bank-to-bank wires. The representative will also disburse cash or check share withdrawals, process transfers, and verify transactions, monitoring deposit amounts and examining documents for endorsement and negotiability. Any discrepancies will be detected and resolved promptly, and the representative will balance daily transactions and investigate any out-of-balance conditions. The position requires the representative to present and explain Credit Union services and products to members, assisting them in meeting their financial needs. This includes opening and closing accounts, ordering checks, completing payroll deduction and authorization forms, and answering questions while solving problems for members. The representative will maintain effective coordination and working relationships with co-workers and management, keeping the supervisor informed of area activities and any significant problems or concerns. Additionally, the representative will ensure compliance with all State and Federal Regulations, including the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC), participating in all required training and reporting any suspicious activity immediately to the BSA Officer.
Responsibilities
- Provide a variety of paying and receiving functions for members in person, via phone, and through the mail.
- Process deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances.
- Balance each day's transactions and verify cash totals.
- Open and close accounts, renew certificates, and assist members with bookkeeping and checking account problems.
- Answer members' questions regarding Credit Union services and perform account maintenance duties.
- Actively cross-sell Credit Union services and products to meet members' financial needs.
- Perform specific assigned side jobs including clerical and receptionist functions.
- Maintain the Credit Union's professional reputation and privacy of member account information.
- Complete required reports and records accurately and promptly.
- Comply with all State and Federal Regulations and Credit Union policies.
Requirements
- High school graduate or equivalent education.
- Knowledge of Teller and Member Service Representative operations and procedures.
- Basic understanding of Credit Union operations.
- No prior experience necessary; abilities generally acquired on the job in 12 months.
- Good communication skills and professional appearance.
- Good math skills and ability to operate related computer applications and business equipment.
Nice-to-haves
- Experience in customer service or financial services is a plus.
- Familiarity with banking software and systems.
Benefits
- Competitive salary range between $3,000 and $3,100 per month.
- Opportunities for professional development and training.
- Supportive work environment with a focus on member service.
