This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Teller Lead
$42,120 - $55,775/Yr
PNC - Naperville Park District, IL
posted 2 months ago
Full-time - Entry Level
Naperville Park District, IL
Credit Intermediation and Related Activities
About the position
As a full-time Teller Lead at PNC's Retail Branch organization, you will be responsible for coaching and supervising Tellers to enhance customer service skills and facilitate referral opportunities for PNC products. This role involves greeting customers, educating them on new technology, supervising transactions, and assisting with outbound calling initiatives, all aimed at improving customer financial wellbeing and loyalty.
Responsibilities
- Coach, mentor, and lead tellers to deliver a unique customer experience.
- Process a variety of customer interactions and educate customers on available financial alternatives.
- Identify banking opportunities during customer interactions and make appropriate referrals.
- Engage with customers in the lobby to connect them with PNC products that meet their needs.
- Assist the Branch Manager in performance management and new hire selection processes.
- Ensure adherence to policies and procedures while demonstrating sound judgment.
Requirements
- 1+ years of related experience in banking or customer service.
- High school diploma or GED preferred, but not required.
Nice-to-haves
- Accountability
- Client Loyalty
- Customer Experience (CX)
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
Benefits
- Medical/prescription drug coverage with Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance
- Robust wellness program with financial incentives
- Paid maternity and/or parental leave
- Up to 11 paid holidays each year
- 8 occasional absence days each year
- 15 to 25 vacation days each year depending on career level and years of service
