Mainstreet Credit Union - Lenexa, KS
posted about 1 month ago
Full-time - Entry Level
Onsite - Lenexa, KS
10,001+ employees
Credit Intermediation and Related Activities
About the position
The Teller position at Mainstreet Credit Union is a full-time role focused on providing exceptional service to members. Tellers serve as the first point of contact, handling transactions and promoting credit union products while building trust-based relationships. The role requires excellent communication skills, problem-solving abilities, and a commitment to maintaining a positive image of the credit union.
Responsibilities
- Interact with members utilizing the credit union service standards, greeting them in-person to respond to their needs and concerns.
- Deliver high-quality member service by listening to requests and finding appropriate solutions.
- Provide a soft-hand-off to the appropriate person or department as necessary.
- Process and audit transactions, including deposits, withdrawals, purchases, transfers, and payments.
- Maintain and balance a cash drawer, adhering to established cash handling and balancing procedures.
- Build rapport with members and assess their needs while processing transactions to identify opportunities for referrals to credit union products and services.
- Maintain up-to-date knowledge on all credit union products and services handled by this position.
- Promote and maintain a positive image of Mainstreet Credit Union to current and potential members and the community.
- Perform membership maintenance as necessary and required.
- Understand state and federal laws and regulations related to credit union compliance, including the Bank Secrecy Act and anti-money laundering laws.
- Meet or exceed goals established by management.
- Assist in the completion of daily activities, including opening and closing the branch as needed.
- Travel to various locations as necessary to meet business needs.
- Perform other duties as assigned by supervisor or manager.
Requirements
- High school diploma or GED.
- One month to twelve months of prior experience in a retail or financial environment, including cash handling and providing exceptional service.
Nice-to-haves
- Experience in a fast-paced environment with the ability to prioritize multiple tasks.
- Relevant computer skills and ability to acclimate to required systems quickly.
Benefits
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Dependent care reimbursement
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Wellness program
