Teller (Lenexa)

About the position

The Teller position at Mainstreet Credit Union is a full-time role focused on providing exceptional service to members. Tellers serve as the first point of contact, handling transactions and promoting credit union products while building trust-based relationships. The role requires excellent communication skills, problem-solving abilities, and a commitment to maintaining a positive image of the credit union.

Responsibilities

• Interact with members utilizing the credit union service standards, greeting them in-person to respond to their needs and concerns.
• Deliver high-quality member service by listening to requests and finding appropriate solutions.
• Provide a soft-hand-off to the appropriate person or department as necessary.
• Process and audit transactions, including deposits, withdrawals, purchases, transfers, and payments.
• Maintain and balance a cash drawer, adhering to established cash handling and balancing procedures.
• Build rapport with members and assess their needs while processing transactions to identify opportunities for referrals to credit union products and services.
• Maintain up-to-date knowledge on all credit union products and services handled by this position.
• Promote and maintain a positive image of Mainstreet Credit Union to current and potential members and the community.
• Perform membership maintenance as necessary and required.
• Understand state and federal laws and regulations related to credit union compliance, including the Bank Secrecy Act and anti-money laundering laws.
• Meet or exceed goals established by management.
• Assist in the completion of daily activities, including opening and closing the branch as needed.
• Travel to various locations as necessary to meet business needs.
• Perform other duties as assigned by supervisor or manager.

Requirements

• High school diploma or GED.
• One month to twelve months of prior experience in a retail or financial environment, including cash handling and providing exceptional service.

Nice-to-haves

• Experience in a fast-paced environment with the ability to prioritize multiple tasks.
• Relevant computer skills and ability to acclimate to required systems quickly.

Benefits

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Volunteer time off
• Wellness program