Redleo Software - Cleveland, OH
posted 2 months ago
The Teller Operations Business Analyst position is a critical role within the organization, focusing on optimizing application capabilities and enhancing business processes related to teller operations. This position is based in Cleveland, OH, and is open only to local candidates. The selected candidate will be responsible for providing comprehensive business analysis and project/product support for the development, enhancement, quality assessment, and ongoing support of relevant lines of business (LOBs). The role requires a deep understanding of industry trends to influence requirements for new application features and enhancements that align with the company's strategic priorities. In this role, the analyst will identify the business needs of users, outline potential solutions, and translate business requirements into appropriate formats. This includes creating user stories, acceptance criteria, process flows, and data mapping (source to target mappings), as well as functional and non-functional requirements. The analyst will work closely with cross-functional teams to ensure that the application capabilities meet the needs of the business and its users. The ideal candidate will have a strong background in business systems analysis, with at least 10 years of experience in related IT roles, including a minimum of 3 years of operations experience as a teller using the Argo Teller21 platform or equivalent systems. Familiarity with Alogent Front Counter or other check processing and GL reconciliation processes for retail branches is also essential. The candidate must possess excellent analytical skills, be hands-on with the software application platforms supported by the squad, and bridge the gap between business and technology effectively. Strong collaboration skills, a positive attitude, and the ability to work independently with minimal direction are crucial for success in this role.