First Horizon Bank - Chattanooga, TN
posted 3 months ago
As a Teller Operations Coordinator at First Horizon Bank, you will play a crucial role in the daily operations of our banking centers. This position is designed for individuals who are passionate about providing exceptional customer service and have a knack for leading and training team members. You will be responsible for monitoring the performance of the banking center, ensuring compliance with audit and security policies, and maintaining a high level of customer satisfaction. Your role will involve working closely with clients to identify sales opportunities and educate them about our products and services. If you thrive in a team environment and enjoy building lasting customer relationships, this position could be the perfect fit for you. In this role, you will lead the customer service satisfaction efforts of the banking center, addressing and resolving customer issues in a manner that aligns with our organizational goals. You will also oversee the technical performance of the financial center, maintaining control over key risk areas, including teller discrepancies, operational losses, and compliance with audit procedures. Your responsibilities will include managing cash drawers and vaults, ensuring proper cash control, and following all security protocols. You will be tasked with scheduling tellers, evaluating employee performance, and identifying training needs to enhance team capabilities. Additionally, you will conduct meetings to promote sales, product knowledge, and customer service excellence. You will explain product benefits and requirements to both customers and tellers, ensuring that all audit and security policies are adhered to during service hours. Your role will also involve monitoring daily ATM processing, verifying deposits, and alerting tellers to any suspected fraudulent activities. By maintaining a balanced cash inventory and coordinating dual control vault responsibilities, you will ensure the overall efficiency and security of the teller line.