First Tennessee Bank - Asheville, NC
posted about 2 months ago
The Teller Operations Coordinator at First Horizon National Corporation plays a crucial role in the banking center, acting as the heartbeat of operations. This position is centered around providing exceptional customer service while also ensuring the smooth functioning of teller operations. The coordinator is responsible for monitoring and training team members, identifying sales opportunities, and educating customers about the bank's products and services. This role is ideal for individuals who enjoy building customer relationships and thrive in a collaborative team environment. In this position, you will lead the Customer Service Satisfaction initiatives of the Banking Center, addressing and resolving customer issues in alignment with the bank's goals. You will also oversee the Technical Performance of the Financial Center, maintaining control over key risk areas such as teller discrepancies, operational losses, and compliance with audit control procedures. This includes resolving out-of-balance conditions and ensuring adherence to quarterly and annual audit functions. As a Teller Operations Coordinator, you will handle cash management responsibilities, including maintaining a cash drawer and a single control vault, ensuring compliance with all audit and security policies. You will manage the workflow and scheduling of tellers, evaluate employee performance, and identify training needs to establish performance plans. Additionally, you will be responsible for cross-selling bank products and services, conducting teller meetings to communicate new policies, and ensuring continuous staff development. Your role will also involve explaining product benefits and requirements to both customers and tellers, ensuring maximum efficiency in the teller line, and adhering to all audit and security policies during customer service hours. You will monitor daily balancing and processing of ATMs, verify deposits, and alert tellers to any suspected fraudulent activities. Ultimately, you will be accountable for maintaining the integrity of cash records and ensuring that the total cash in the branch is balanced daily.