Teller Operations Coordinator

First Horizon Bank - Dallas, TX

Full-time - Entry Level

Dallas, TX

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Teller Operations Coordinator plays a crucial role in the banking center, acting as the heartbeat of operations. This position is centered around providing exceptional customer service while also monitoring and training team members. The Coordinator works closely with clients to identify sales opportunities and educates customers about the bank's products and services. This role is ideal for individuals who enjoy building customer relationships and thrive in a team-oriented environment. In this position, you will lead the Customer Service Satisfaction efforts of the Banking Center, ensuring that customer issues are resolved in a manner consistent with the bank's goals. You will also oversee the Technical Performance of the Financial Center, maintaining control over key risk areas, including managing teller differences, operational losses, and compliance with audit control procedures. This includes resolving out-of-balance conditions and ensuring adherence to quarterly and annual audit functions. As a Teller Operations Coordinator, you will handle a cash drawer and a single control vault, ensuring proper control of cash and compliance with all audit and security policies. You will be responsible for maintaining workflow and scheduling for tellers, evaluating employee performance, and determining training needs. Additionally, you will cross-sell and make referrals to generate new business, promote bank products, and further establish business relationships. Conducting teller meetings to communicate new policies and ensure continuous staff development will also be part of your responsibilities. You will explain product benefits and requirements to both customers and tellers, ensuring maximum efficiency in the teller line. Monitoring daily balancing and processing of ATMs, verifying deposits, and alerting tellers about any suspected fraudulent activities are also key aspects of this role. You will secure all cash records and transaction records at the end of the workday, monitor teller cash limits, and ensure that the total cash in the branch is balanced daily. Your judgment will be essential when overriding transactions for tellers with limited cash authority.

Responsibilities

• Lead the Customer Service Satisfaction of the Banking Center, resolving customer issues effectively.
• Oversee the Technical Performance of the Financial Center, managing key risk areas such as teller differences and operational losses.
• Handle a cash drawer and ensure proper control of cash, following all audit and security policies.
• Manage a single control vault, ensuring proper control of vault cash and compliance with policies.
• Maintain workflow and handle scheduling for tellers.
• Evaluate employee performance and provide counseling as needed.
• Determine training needs and establish performance plans for team members.
• Cross-sell and make referrals to generate new business and promote bank products.
• Conduct teller meetings to communicate new policies and ensure staff development.
• Explain product benefits and requirements to customers and tellers.
• Ensure proper control and maximum efficiency in the teller line.
• Monitor compliance with audit and security policies during service hours.
• Control inventory of cash and checks through dual control.
• Monitor daily balancing and processing of ATM transactions.
• Verify deposits in night and lobby depositories.
• Alert tellers about suspected fraud or illegal activities.
• Secure cash records and transaction records at the end of the workday.
• Monitor and control teller cash limits and branch cash.
• Ensure total cash in the branch is balanced daily.
• Coordinate and assist with dual control vault responsibilities.
• Use good judgment when overriding transactions for tellers.

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• 2-5 years of related experience or equivalent combination of education and experience.
• Experience with a 10 key calculator and Microsoft Word, Excel, Outlook.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match