First Horizon Bank - Winston-Salem, NC
posted 3 months ago
The Teller Operations Coordinator plays a crucial role in the banking center, acting as the heartbeat of operations. This position is centered around providing exceptional customer service while also monitoring and training team members. The coordinator works closely with clients to identify sales opportunities and educates customers about the bank's products and services. If you are passionate about building customer relationships and thrive in a team-oriented environment, this role could be an ideal fit for you. In this position, you will lead the customer service satisfaction efforts of the banking center, ensuring that customer issues are resolved in a manner consistent with the bank's goals. You will also oversee the technical performance of the financial center, maintaining control over key risk areas such as teller differences, operational losses, and audit control procedures. This includes resolving out-of-balance conditions and ensuring compliance with quarterly and annual audit functions. The role requires handling a cash drawer and a single control vault, ensuring proper control of cash and adherence to all audit and security policies. You will be responsible for maintaining workflow and scheduling for tellers, evaluating employee performance, and determining training needs. Additionally, you will cross-sell and make referrals to generate new business, promote bank products, and further establish business relationships. Conducting teller meetings to communicate new policies and ensure continuous staff development is also a key responsibility. You will explain product benefits and requirements to both customers and tellers, ensuring maximum efficiency in the teller line. Monitoring daily balancing and processing of ATMs, verifying deposits, and alerting tellers about any suspected fraudulent activities are also part of your duties. The coordinator is accountable for ensuring that the total cash in the branch is balanced daily and will coordinate dual control vault responsibilities. Good judgment and adherence to bank policies are essential when overriding transactions for tellers with limited cash authority.