Teller Operations Coordinator

First Horizon Bank - Cary, NC

Full-time - Entry Level

Cary, NC

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Teller Operations Coordinator plays a crucial role in the banking center, focusing on delivering exceptional customer service, training team members, and identifying sales opportunities. This position is ideal for individuals who enjoy building customer relationships and working collaboratively within a team environment.

Responsibilities

• Lead the Customer Service Satisfaction of the Banking Center, resolving customer issues effectively.
• Oversee the Technical Performance of the Financial Center, managing key risk areas and compliance.
• Handle a cash drawer and ensure proper control of cash, following all audit and security policies.
• Manage the single control vault, ensuring proper control of vault cash and adherence to security procedures.
• Maintain workflow and schedule tellers effectively.
• Evaluate employee performance and provide necessary counseling and training.
• Cross-sell and refer services to generate new business and enhance customer relationships.
• Conduct teller meetings to communicate new policies and promote staff development.
• Explain product benefits and relevant information to customers and tellers.
• Ensure maximum efficiency and proper control in the teller line operations.
• Monitor daily balancing and processing of ATM transactions and required audits.
• Verify deposits in night and lobby depositories, ensuring accuracy and security.
• Alert tellers about suspected fraud or illegal activities.
• Secure cash records and transaction records at the end of the workday.
• Monitor and control teller cash limits and branch cash, ensuring daily balance.

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• 2-5 years of related experience or equivalent combination of education and experience.
• Experience with a 10 key calculator and Microsoft Word, Excel, Outlook.
• Prior Teller Experience preferred.

Nice-to-haves

• Experience in sales or customer service roles.
• Knowledge of banking products and services.

Benefits

• 401(k) with 6% match
• Dental insurance
• Health insurance
• Health savings account
• Parental leave
• Tuition reimbursement