Teller Operations Coordinator

First Horizon Bank - Fort Myers, FL

Full-time - Entry Level

Fort Myers, FL

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Teller Operations Coordinator plays a crucial role in the banking center by providing exceptional customer service, training team members, and identifying sales opportunities. This position is focused on building customer relationships and ensuring operational efficiency within the banking center.

Responsibilities

• Lead the Customer Service Satisfaction of the Banking Center, resolving customer issues effectively.
• Oversee the Technical Performance of the Financial Center, maintaining control over key risk areas including tellers' differences and operational losses.
• Manage cash drawer operations, ensuring adherence to audit and security policies.
• Control the single vault, ensuring proper management of vault cash and compliance with security procedures.
• Maintain workflow and manage scheduling for tellers.
• Evaluate employee performance and provide counseling as needed.
• Identify training needs and establish performance plans for team members.
• Cross-sell and refer services to generate new business and enhance customer relationships.
• Conduct teller meetings to communicate new policies and promote staff development.
• Explain product benefits and relevant information to customers and tellers.
• Ensure maximum efficiency and proper control in the teller line operations.
• Enforce audit and security policies during customer service hours and at banking office opening and closing.
• Control inventory of cash and checks through dual control processes.
• Monitor daily balancing and processing of ATMs, including required audits.
• Verify deposits in night and lobby depositories.
• Alert tellers about suspected fraud or illegal activities.
• Secure cash records and transaction records at the end of the workday.
• Monitor and control teller cash limits and branch cash, ensuring daily balance.

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• 2-5 years of related experience or equivalent combination of education and experience.
• Experience with a 10 key calculator and Microsoft Word, Excel, Outlook.
• Prior Teller Experience preferred.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match