Teller Operations Coordinator

First Horizon Bank - Hickory, NC

Full-time - Entry Level

Hickory, NC

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

As a Teller Operations Coordinator at First Horizon Bank, you will play a crucial role in the daily operations of our banking center located in Hickory, North Carolina. This position is designed for individuals who are passionate about providing exceptional customer service and have a knack for building strong relationships with clients. You will be responsible for monitoring and training team members, identifying sales opportunities, and educating customers about our diverse range of products and services. Your proactive approach will ensure that our banking center operates smoothly and efficiently, making you the heartbeat of our operations. In this role, you will lead the Customer Service Satisfaction initiatives of the Banking Center, addressing and resolving customer issues in a manner that aligns with our organizational goals. You will also oversee the Technical Performance of the Financial Center, maintaining control over key risk areas such as teller differences, operational losses, and compliance with audit control procedures. Your responsibilities will include managing cash drawers and vaults, ensuring adherence to all security policies and procedures, and maintaining an efficient workflow by scheduling tellers effectively. You will be tasked with evaluating employee performance, identifying training needs, and establishing performance plans to foster continuous development. Additionally, you will conduct meetings to promote sales, product knowledge, and customer service, ensuring that all team members are well-informed and equipped to serve our clients effectively. Your role will also involve monitoring daily balancing and processing of ATMs, verifying deposits, and alerting tellers to any suspected fraudulent activities. By securing all transaction records and maintaining proper cash control, you will help uphold the integrity and security of our banking operations.

Responsibilities

• Lead the Customer Service Satisfaction of the Banking Center, resolving customer issues effectively.
• Oversee the Technical Performance of the Financial Center, maintaining control over key risk areas.
• Handle cash drawers and ensure proper control and adherence to audit and security policies.
• Manage the single control vault, ensuring proper control of vault cash.
• Maintain workflow and handle scheduling for tellers.
• Evaluate employee performance and provide counseling as needed.
• Determine training needs and establish performance plans for team members.
• Cross-sell and make referrals to generate new business and promote bank products.
• Conduct teller meetings to communicate new policies and ensure staff development.
• Explain product benefits and relevant information to customers and tellers.
• Ensure maximum efficiency in the teller line and adherence to audit policies during service hours.
• Control inventory of cash and checks through dual control processes.
• Monitor daily balancing and processing of ATMs, including required audits.
• Verify deposits in night and lobby depositories.
• Alert tellers about suspected fraud or illegal activities.
• Secure cash records and transaction records at the end of the workday.
• Monitor and control teller cash limits and branch cash, ensuring daily balance.

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• 2-5 years of related experience or equivalent combination of education and experience.
• Experience with a 10 key calculator and Microsoft Word, Excel, Outlook.
• Prior Teller Experience preferred.

Nice-to-haves

• Experience in sales or customer service roles.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Benefits

• 401(k) with 6% match
• Dental insurance
• Health insurance
• Health savings account
• Parental leave
• Tuition reimbursement