Teller Operations Coordinator

First Horizon Bank - Franklin, TN

Full-time - Mid Level

Franklin, TN

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Teller Operations Coordinator at First Horizon Bank plays a crucial role in ensuring excellent customer service and operational efficiency within the banking center. This position involves monitoring and training team members, managing cash operations, and fostering customer relationships while promoting bank products and services. The ideal candidate will thrive in a team environment and be proactive in addressing customer needs and operational challenges.

Responsibilities

• Lead the Customer Service Satisfaction of the Banking Center, resolving customer issues effectively.
• Oversee the Technical Performance of the Financial Center, maintaining control over key risk areas and compliance.
• Handle a cash drawer and ensure proper control of cash, following all audit and security policies.
• Manage the single control vault, ensuring proper control of vault cash and adherence to security procedures.
• Maintain workflow and schedule tellers effectively.
• Evaluate employee performance and provide counseling as needed.
• Identify training needs and establish performance plans for team members.
• Cross-sell and refer services to generate new business and enhance customer relationships.
• Conduct teller meetings to communicate new policies and promote staff development.
• Explain product benefits and relevant information to customers and tellers.
• Ensure maximum efficiency in the teller line and compliance with audit policies during service hours.
• Control inventory of cash and financial instruments through dual control.
• Monitor daily balancing and processing of ATM transactions, including required audits.
• Verify deposits in night and lobby depositories and alert tellers about suspected fraud or illegal activities.
• Secure cash records and transaction records at the end of the workday.
• Monitor and control teller cash limits and ensure daily cash balance in the branch.
• Assist with dual control vault responsibilities and use good judgment in overriding teller transactions.

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• 2-5 years of related experience or equivalent combination of education and experience.
• Experience with a 10 key calculator and proficiency in Microsoft Word, Excel, and Outlook.
• Prior Teller Experience preferred.

Benefits

• Wellness program
• Health savings account
• Health insurance
• Dental insurance
• Tuition reimbursement
• Parental leave
• 401(k) with 6% match
• Vision insurance
• 401(k) matching