Teller Operations Coordinator

First Horizon Bank - High Point, NC

Full-time - Entry Level

High Point, NC

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Teller Operations Coordinator plays a crucial role in the banking center by providing exceptional customer service, training team members, and identifying sales opportunities. This position is essential for maintaining operational efficiency and compliance while fostering strong customer relationships and team collaboration.

Responsibilities

• Lead the Customer Service Satisfaction of the Banking Center, resolving customer issues effectively.
• Oversee the Technical Performance of the Financial Center, managing key risk areas and ensuring compliance with audit procedures.
• Handle a cash drawer and maintain proper control of cash, following all audit and security policies.
• Manage the single control vault, ensuring proper control of vault cash and adherence to security policies.
• Maintain workflow and schedule tellers effectively.
• Evaluate employee performance and provide necessary counseling and training.
• Cross-sell and refer services to generate new business and enhance customer relationships.
• Conduct teller meetings to communicate new policies and promote staff development.
• Explain product benefits and relevant information to customers and tellers.
• Ensure maximum efficiency in the teller line and compliance with audit policies during service hours.
• Control inventory of cash and checks through dual control processes.
• Monitor daily ATM balancing and processing, including required audits.
• Verify deposits in night and lobby depositories.
• Alert tellers about suspected fraud or illegal activities.
• Secure cash records and transaction records at the end of the workday.
• Monitor and control teller cash limits and ensure daily cash balance in the branch.
• Assist with dual control vault responsibilities and follow bank policies for transaction overrides.

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• 2-5 years of related experience or equivalent combination of education and experience.
• Experience with a 10 key calculator and Microsoft Word, Excel, Outlook.
• Prior Teller Experience preferred.

Benefits

• 401(k) with 6% match
• Dental insurance
• Health insurance
• Health savings account
• Parental leave
• Tuition reimbursement