Teller Operations Supervisor in Longview Loop

Austin Bank - Longview, TX

Full-time - Mid Level

Longview, TX

Credit Intermediation and Related Activities

About the position

The Teller Operations Supervisor at Austin Bank is responsible for overseeing teller operations, ensuring compliance with regulatory requirements, and providing exceptional customer service. This role involves supervising teller personnel, training staff, and maintaining efficient operations within the branch. The supervisor will also handle complex customer transactions, resolve complaints, and ensure adherence to security procedures.

Responsibilities

• Understand and comply with regulatory requirements for financial transactions, specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
• Exhibit superior customer service as a team member of Austin Bank.
• Build strong relationships with customers to provide the best banking solutions.
• Promote loyalty between customers and Austin Bank.
• Foster a teamwork atmosphere by participating in meetings and discussions with co-workers.
• Stay informed about company communications through publications and emails.
• Develop personal skills through ongoing training approved by the company.
• Safeguard the organization's values related to ethics, integrity, and confidentiality.
• Assign duties and work schedules to tellers for efficient department functioning.
• Supervise teller personnel and resolve grievances to maintain harmony.
• Train tellers in customer service and banking procedures.
• Approve checks for payment and provide guidance on complex transactions.
• Handle customer complaints effectively.
• Examine daily transaction reports for accuracy and reconcile cash daily.
• Ensure adequate cash supply based on legal requirements and business demand.
• Order and verify incoming cash supplies.
• Maintain teller cash drawers within required limits.
• Monitor security procedures and control access to the vault.
• Issue written and oral instructions to staff.
• Standardize teller procedures to improve efficiency.
• Complete and submit Currency Transaction Reports to the BSA Officer.
• Oversee Currency Transaction Reports and Official Checks Logs.
• Prepare Suspicious Activity Reports when applicable.
• Serve as a lead teller and assist with customer service.

Requirements

• Proven experience in a supervisory role within a banking environment.
• Strong understanding of banking regulations and compliance, particularly BSA and CIP.
• Excellent customer service skills and relationship-building techniques.
• Ability to train and develop staff effectively.
• Strong problem-solving skills to handle customer complaints and complex transactions.
• Attention to detail for examining transaction reports and cash reconciliation.

Nice-to-haves

• Experience with cash handling and vault security procedures.
• Familiarity with financial transaction reporting and compliance processes.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Supportive work environment focused on teamwork and customer service.