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Teller Operations Supervisor
$32,500 - $32,500/Yr
Austin Bank - Longview, TX
posted about 2 months ago
Full-time - Entry Level
Longview, TX
Credit Intermediation and Related Activities
About the position
The Teller Operations Supervisor is responsible for overseeing and supervising the activities of all tellers at a bank location, ensuring superior customer service and compliance with regulatory requirements. This role involves training tellers, managing daily operations, and fostering a teamwork atmosphere while maintaining high standards of ethics and confidentiality.
Responsibilities
- Oversee and supervise the activities of all tellers at the location.
- Provide superior customer service to bank customers and non-customers.
- Understand and comply with regulatory requirements for financial transactions, specifically the Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
- Exhibit high-quality relationship-building techniques to ensure customer satisfaction.
- Promote a loyal relationship between customers and Austin Bank.
- Participate in developing a teamwork atmosphere with co-workers.
- Stay informed about company communications and updates.
- Develop personal skills through ongoing training.
- Assign duties and work schedules to tellers for efficient department functioning.
- Supervise teller personnel and resolve grievances.
- Train tellers in customer service and banking procedures.
- Approve checks for payment and provide guidance on complex transactions.
- Handle customer complaints and examine daily transaction reports for accuracy.
- Reconcile location cash daily and ensure compliance with cash supply requirements.
- Monitor security procedures and control access to the vault.
- Prepare and submit Currency Transaction Reports and Suspicious Activity Reports as needed.
Requirements
- 1 year of cash handling experience.
- 1 year of banking experience.
- 1 year of customer service experience.
- Ability to relocate to Longview, TX before starting work.
Nice-to-haves
- Experience in relationship management.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
