Teller (Part-Time 30 Hours) (FL-Jacksonville-SanJoseBl)

About the position

The Teller position at Ameris Bank is a part-time role focused on providing exceptional customer service while accurately processing transactions. The role involves operating the teller drawer, identifying customer needs, and promoting banking products. The Teller is expected to adhere to banking regulations and contribute to a positive work environment that aligns with the bank's mission and values.

Responsibilities

• Provide prompt, professional customer service to customers and prospective customers.
• Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies and handling complex customer transactions.
• Understand the root causes of complex customer service issues and implement resolutions.
• Achieve defined sales and service goals.
• Maintain knowledge of banking products and promotions.
• Perform accurate transactions, balance each day, and verify cash totals.
• Scan daily proof work to the remote capture machine.
• Identify customer needs, cross-sell and up-sell opportunities, and make referrals within the branch.
• Ensure adequacy of currency and coin supply.
• Provide backup support to other branches as needed.
• Assist and train other colleagues and serve as a mentor.
• Practice ethical sales behaviors in accordance with the Bank's Core Values.

Requirements

• High school diploma or GED required.
• 1 or more years of customer service experience.
• Demonstrated ability to perform accurate transactions.
• Successful completion of Teller training program and passing score on training post-test.
• Strong written and verbal communication skills.
• Intermediate PC proficiency, including Google Docs and Microsoft Office products.

Nice-to-haves

• Bachelor's degree in finance or related field preferred.
• Cash handling or sales experience preferred.

Benefits

• Health savings account
• AD&D insurance
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance
• Referral program
• Pet insurance