About the position
Wells Fargo is seeking a part-time Teller in Brooklyn Park, Minnesota, who will play a crucial role in supporting customer engagement and ensuring smooth banking operations. In this position, you will be responsible for processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will complete operational activities while minimizing risks under established policies, ensuring that all transactions are handled efficiently and accurately. Your role will involve performing routine transactional, operational, and customer support tasks, leveraging your knowledge of bank procedures and products, as well as collaborating with partners across the organization. As a Teller, you will receive direction from managers and will be expected to exercise judgment within defined policies and procedures. You will interact with customers to demonstrate care, build relationships, and complete requested transactions. Identifying information and services to meet customers' financial needs will be a key aspect of your role. This position requires a commitment to customer service and the ability to handle complex transactions across multiple systems, ensuring that customers are educated about and connected to the bank's technology and mobile banking options. Wells Fargo values diversity, equity, and inclusion in the workplace, and encourages applications from all qualified candidates. The company is recognized for its commitment to employee well-being and work-life balance, offering a competitive salary and a robust benefits package. This role is scheduled for 20 hours per week and may include working on Saturdays. The position is not eligible for Visa sponsorship, and candidates are expected to adhere to all applicable risk programs and compliance obligations.
Responsibilities
- Support customer engagement by processing teller transactions and sharing digital solutions.
- Complete operational activities while minimizing risks under established policies.
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
- Receive direction from managers and exercise judgment within defined policies and procedures.
- Escalate questions and issues to more experienced roles.
- Interact with customers to demonstrate care, build relationships, and complete requested transactions.
- Identify information and services to meet customers' financial needs.
Requirements
- 6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education.
- Customer service focus with experience handling complex transactions across multiple systems.
- Ability to educate and connect customers to technology and share the value of mobile banking options.
- Ability to interact with integrity and professionalism with customers and team members.
- Experience working with others on a team to meet customer needs.
- Cash handling experience.
- Ability to follow policies, procedures, and regulations.
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
- Well-organized, independent, and able to prioritize in a fast-paced environment.
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Nice-to-haves
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting.
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Benefits
- Competitive salary
- Robust benefits package
- Programs to support work-life balance and well-being
