About the position
This Teller position at Advia Credit Union is a part-time, on-site role that offers a starting pay of $16.35 per hour, along with an uncapped incentive opportunity based on individual performance. As a Teller, you will play a crucial role in providing outstanding service to our members and building impactful, lasting relationships. Your responsibilities will include answering member questions, servicing their accounts, and utilizing your natural curiosity to actively listen and uncover their needs. This will enable you to recommend products and services that best benefit their individual financial situations. You will be the face of Advia, representing our commitment to member satisfaction and community engagement. Advia is a fast-growing credit union, ranking in the top 3% of credit unions in the United States, serving nearly 200,000 members with assets exceeding $3 billion. We are deeply rooted in the communities we serve and prioritize our members' needs above all else. Our workplace culture is characterized by a "work hard, play hard" ethos, where team members can expect regular and constructive guidance, development opportunities, and a supportive environment with dedicated co-workers and engaged leaders. We are committed to Equal Employment Opportunity and proudly support Veteran and Military-friendly employment practices. In this role, you will be expected to maintain the highest level of service to our members, ensuring accuracy, confidentiality, and efficiency while matching Advia products and services as solutions tailored to their individual needs. We are looking for individuals who are dedicated, driven, and willing to foster relationships and build trust with our members. To succeed in this position, you will need to genuinely care about people, act with integrity, and keep our members at the core of your actions. A willingness to learn and an appreciation for coaching will foster your professional growth. You should be empowered to find ways to say yes to our members' needs. Strong communication skills are essential, and while cash handling and customer service experience are strongly preferred, we are open to teaching these skills to the right candidates. A team-centered mentality is also crucial for success in this role.
Responsibilities
- Provide outstanding service to members and build lasting relationships.
- Answer member questions and service their accounts.
- Utilize active listening to uncover member needs and recommend appropriate products and services.
- Maintain accuracy, confidentiality, and efficiency in all transactions.
- Match Advia products and services as solutions to best fit individual member needs.
Requirements
- Genuine care for people and a commitment to acting with integrity.
- Willingness to learn and appreciate coaching for professional growth.
- Strong communication skills.
- Cash handling and customer service experience preferred, but can be taught.
- Team-centered mentality.
Benefits
- 401k
- Paid Holidays
- Paid Time Off
- Paid Volunteer Hours
- Advia Sponsored Wellness Program
