Teller Supervisor (Full Time) - College Station

Prosperity Bank - College Station, TX

Full-time - Mid Level

College Station, TX

Credit Intermediation and Related Activities

About the position

The Teller Supervisor is responsible for overseeing the daily operations of the Teller line, ensuring efficient and professional service to customers. This role involves coordinating work assignments, training staff, and maintaining compliance with banking policies and procedures. The supervisor also plays a key role in customer service, resolving issues, and promoting bank products and services.

Responsibilities

• Ensure efficient and effective Teller operations in accordance with established policies and standards.
• Coordinate Teller operations by assigning work and distributing workflow.
• Assist Tellers with complex transactions and sensitive customer relations problems.
• Investigate Teller out-of-balance conditions and implement corrective procedures.
• Perform Teller paying and receiving functions as required, including receiving deposits and loan payments.
• Maintain an inventory of negotiable items for use in the Teller area.
• Ensure customer service functions are performed according to established policies and standards.
• Resolve customer requests, problems, and questions promptly or refer appropriately.
• Present and explain Bank services and products to customers.
• Supervise area personnel, ensuring optimal performance and effective training.
• Provide leadership through objective setting, delegation, and communication.
• Monitor compliance with policy, procedures, and sales culture among Tellers.
• Establish and maintain effective communication with branch and area personnel and management.
• Complete required reports and related documents accurately and promptly.

Requirements

• High school graduate or equivalent education.
• Thorough knowledge of Teller operations and procedures.
• Good understanding of Bank operations and philosophy.
• Knowledge of basic accounting principles.
• Excellent communication and leadership skills.
• Supervisory and training abilities.
• Solid math skills and good judgment for sound decisions.
• Ability to operate related computer software and business equipment.

Nice-to-haves

• Experience with Windows and Excel spreadsheet applications.