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Prosperity Bank - Midland, TX
posted about 2 months ago
Full-time - Entry Level
Midland, TX
Credit Intermediation and Related Activities
About the position
The Teller Supervisor is responsible for overseeing the daily operations of the Teller line, ensuring efficient and professional service to customers. This role involves coordinating and directing Teller activities, training staff, and maintaining compliance with bank policies and procedures. The supervisor also plays a key role in customer service, resolving issues, and promoting bank products and services.
Responsibilities
- Ensure efficient and effective Teller operations in accordance with established policies and standards.
- Coordinate Teller operations by assigning work and distributing workflow.
- Assist Tellers with complex transactions and sensitive customer relations problems.
- Ensure that each Teller balances at the end of each day and that all monies are secured according to established procedures.
- Perform customer service functions, resolving requests and problems promptly.
- Supervise area personnel, providing leadership and training to ensure optimal performance.
- Establish and maintain effective communication with branch and area personnel and management.
- Complete required reports and related documents accurately and promptly.
Requirements
- High school diploma or equivalent.
- Thorough knowledge of Teller operations and procedures.
- Good understanding of Bank operations and philosophy.
- Knowledge of basic accounting principles.
- Excellent communication and leadership skills.
- Supervisory and training abilities.
- Solid math skills and ability to operate related computer software.
Nice-to-haves
- Experience with Microsoft Excel and Windows applications.
