Teller Supervisor (Michigan, Baraga)

Superior National Bank and Trust - Baraga, MI

Baraga, MI

Credit Intermediation and Related Activities

About the position

Leads transactional team in executing accurate transactions and delivery of superior customer service. Is responsible for training and performance management of the tellers/universal bankers. Performs transactional service delivery and account opening alongside team.

Responsibilities

• Lead team in the delivery of exceptional customer service and accurate transaction processing.
• Complete transactions for customers including cashing checks, accepting deposits and loan payments, processing wires, and counting and verifying of currency.
• Open new accounts and onboard new customers.
• Support digital banking channels, including mobile and online banking.
• Be knowledgeable of bank wide product offerings, and make recommendations to customers to deepen relationships.
• Lead team to identify and deter fraud and elder abuse.
• Work with branch manager to execute branch audit program.
• Train new employees in accordance with internal teller training programs.
• Create team schedule and approve employee timecards.
• Balance, maintain, and respond to after-hours calls for the ATM.
• First line troubleshooting of bank equipment.
• Be on call list to respond to after-hours alarms.
• Supervise tellers including the management of daily duties, service standards, personal development, and discipline.
• Interview applicants for open teller/universal banker positions.
• Understand and follow bank/department regulations, policies, and procedures, and participate in all compliance-related training.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent
• Previous supervisory experience a must
• Successful completion of in-house training program