Teller Supervisor (TELLE012324)

Graphic Packaging International - Monette, AR

Full-time - Mid Level

Monette, AR

Paper Manufacturing

About the position

The Teller Supervisor is responsible for managing the teller area efficiently and effectively, ensuring that transactions are conducted with speed and accuracy while meeting service quality standards. This role involves leading by example in customer care and promoting a sales-oriented environment.

Responsibilities

• Lift coin bags up to 50lbs.
• Work in a constant state of alertness and in a safe manner.
• Assign work duties and work schedules to tellers.
• Monitor cash limits in teller stations and branch and make appropriate shipment decisions.
• Provide approval on other teller's transactions.
• Monitor and report various activity for the branch, such as teller outages and transactions as assigned.
• Review timecards and track absences and tardiness, communicating to supervisor.
• Provide guidance to tellers relating to operational and auditing policies and procedures.
• Participate in goal setting and attaining established goals.
• Identify and provide staff training.
• Coach staff to cross-sell bank products and services.
• Assist tellers in resolving service problems, complex inquiries, and other customer issues.
• Perform all duties of a Sr. Teller.
• Serve as backup for CSR as required.
• Complete all required monthly audit reports and ensure compliance.
• Complete required BSA/AML training and other required compliance training as assigned.
• Perform any other related duties as required or assigned.

Requirements

• High school diploma or GED.
• Specialized schooling and/or on-the-job education in a specific skill area (e.g., data processing, clerical/administrative, equipment operation).
• 2 years of related experience and/or training, or equivalent combination of education and experience.
• Ability to effectively communicate information and respond to questions in person-to-person and small group situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of known variables in situations with limited standardization.

Nice-to-haves

• Some outside banking related courses.