Teller Supervisor - West Roxbury

Brookline Bank - Boston, MA

Full-time - Mid Level

Boston, MA

11-50 employees

Credit Intermediation and Related Activities

About the position

The Teller Supervisor at Brookline Bank is responsible for overseeing all operational functions of the branch while providing guidance and support to the teller team. This role requires a strong background in banking, exceptional customer service skills, and the ability to manage cash handling and compliance procedures effectively. The ideal candidate will demonstrate leadership qualities and contribute to the branch's sales initiatives and overall success.

Responsibilities

• Maintains cash drawer and vault cash responsibilities.
• Demonstrates knowledge of and adherence to bank operations, security, compliance, and cash handling policies and procedures.
• Completes the monthly BICR Report accurately and timely.
• Prioritizes workflow and delegates assignments to meet deadlines.
• Researches and resolves transaction errors promptly.
• Evaluates staff schedules to optimize customer service and recommends changes if necessary.
• Coaches, trains, and mentors the teller team to meet or exceed sales/service/operational goals.
• Provides supervisory authority and approves check cashing within established limits.
• Assists the branch manager in monitoring accuracy performance.
• Informs the manager of policy infractions in a timely manner.
• Supports branch sales initiatives and promotions, contributing to the attainment of branch goals.
• Participates with the Branch Manager in hiring, performance appraisal writing, and disciplinary issues.

Requirements

• Extensive cash handling experience.
• Detail-oriented with strong organizational skills.
• Excellent oral and written communication skills.
• Direct sales and customer service experience.
• Ability to prioritize workflow and strong time management skills.
• Thorough knowledge of bank operating procedures, practices, and policies.
• Thorough knowledge of all bank products and services.
• Excellent decision-making and judgment skills.
• Enthusiastic, goal-oriented, and customer-focused.
• Ability to analyze situations and solve complex issues.
• One to two years of Sr. Teller experience or one year of Teller Supervisor experience.
• High School diploma or GED required.
• Strong computer skills and familiarity with Microsoft Office (Word, Excel, Outlook).

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• Vision insurance
• 401(k) matching