Wintrust Financial Corporation - Norridge, IL
posted about 2 months ago
Full-time - Mid Level
Norridge, IL
101-250 employees
Credit Intermediation and Related Activities
About the position
The Teller Supervisor at Wintrust Financial is responsible for overseeing the teller staff and managing all branch functions related to processing customer transactions and providing routine banking services. This role requires strong leadership and communication skills to effectively motivate staff and ensure compliance with banking policies and procedures. The position also involves identifying cross-sell opportunities and participating in the hiring and training of teller staff.
Responsibilities
- Oversee the operating procedures and practices within the teller department.
- Make approvals and exceptions to policy as needed.
- Recognize potential fraud and report to management as necessary.
- Take a proactive approach to solving operational issues.
- Ensure compliance with all department, bank, and regulatory policies and procedures.
- Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel.
- Coach staff to recognize cross-sell opportunities.
- Perform routine monthly audits and daily/monthly sales tracking.
- Participate in hiring, onboarding, training, and ongoing development of teller staff.
- Complete performance reviews for teller staff.
- Assign work schedules to employees to ensure efficient function of the department.
- Participate in community events as required.
Requirements
- Previous teller experience required.
- 3-5 years of supervisory experience preferred, preferably within a financial institution.
- Bilingual Spanish or Polish preferred.
- Strong leadership, organizational, and communication skills.
Nice-to-haves
- Experience in a financial institution.
- Ability to work all shifts including Saturdays.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Accidental Death and Dismemberment Insurance
- Short-term and Long-term Disability Insurance
- Parental Leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and Commuting Benefits
- Pet Insurance
