Teller Supervisor

About the position

The role is responsible for the efficient operation of the Teller line, ensuring that quality customer service is provided to both new and existing customers. The position involves training and coaching Tellers to efficiently process Teller work and to offer the most appropriate services for the members.

Responsibilities

• Effectively supervises front line area personnel to ensure optimal performance.
• Ensures that personnel are well trained, effective, and optimally utilized.
• Provides instruction regarding policy, procedure, and service and product offerings.
• Assists in training and developing employees.
• Assumes responsibility for ensuring and performing efficient, effective, and professional front line operations.
• Assists with assignment and distribution of workflow.
• Ensures that all front line functions and security procedures are correctly performed in accordance with established policies and standards.
• Assists in tracking individual employee progress and may provide input on staff performance appraisals.
• Answers member and staff questions, solves problems, and assists with complex transactions and sensitive member issues.
• Explains policies and procedures to members.
• Makes judgments for staff pertaining to cashing and/or accepting checks or drafts.
• Investigates staff out of balance conditions and institutes corrective procedures.
• Assists in finding balancing errors.
• Ensures that staff balance at the end of each day and that all monies are secured in accordance with established procedures.
• Balances vault or monitors balancing of Vault Tellers.
• Monitors, orders, dispenses, ships, and balances cash.
• Processes remote deposits from members.
• Completes daily balancing and reconciliation of RDC check batches.
• Ensures members are greeted and welcomed to the Credit Union in a courteous, professional and timely manner.
• Supports and encourages employees to actively cross sell Credit Union products and services.
• Maintains an up-to-date and comprehensive knowledge on all Credit Union products and services that are handled or promoted by service representatives.
• Maintains an up-to-date and comprehensive knowledge on all related policies, procedures, and rules and regulations.
• Performs procedures for opening and closing of operations, including vault, alarm, and door duties.
• Provides effective backup to the teller line when needed.

Requirements

• Two years of Teller experience preferred.
• Previous customer service experience is essential.
• Supervisory experience is preferred.