Teller Supervisor

Centennial Bank - Tampa, FL

Full-time - Mid Level

Tampa, FL

Credit Intermediation and Related Activities

About the position

The Teller Supervisor is responsible for managing the teller area efficiently, ensuring that transactions are conducted with speed and accuracy while meeting service quality standards. This role involves supervising tellers, monitoring cash limits, providing guidance on operational policies, and participating in staff training and goal setting.

Responsibilities

• Lift coin bags up to 50 lbs.
• Assign work duties and work schedules to tellers.
• Monitor cash limits in teller stations and branch and make appropriate shipment decisions.
• Provide approval on other teller's transactions.
• Monitor and report various activity for the branch, e.g., teller outages, transactions as assigned.
• Review timecards and track absences and tardiness and communicate to supervisor.
• Provide guidance to tellers relating to operational and auditing policies and procedures.
• Participate in goal setting and attaining established goals.
• Identify and provide staff training.
• Coach staff to cross sell bank products and services.
• Assist tellers in resolving service problems, complex inquiries and other customer issues.
• Perform all duties of a Sr. Teller.
• Serve as back up for CSR as required.
• Complete all required monthly audit reports and ensure compliance.
• May be required to work an alternative location within the region or market.
• Complete required BSA/AML training and other required compliance training as assigned.
• Perform any other related duties as required or assigned.

Requirements

• High school diploma or GED, plus specialized schooling and/or on-the-job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.
• 2 years related experience and/or training, or equivalent combination of education and experience.
• Ability to effectively communicate information and respond to questions in person-to-person and small group situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists.

Nice-to-haves

• Some outside banking related courses