Teller Supervisor

$58,550 - $65,056/Yr

Total Quality Consulting - Highlands Ranch, CO

Full-time - Mid Level

Remote - Highlands Ranch, CO

Repair and Maintenance

About the position

The Teller Supervisor is responsible for overseeing the daily operations of the Town Center and Waterton branches, ensuring exceptional member service, compliance with policies, and effective team management. This role involves training staff, resolving issues, and monitoring branch activities to achieve operational goals while maintaining a positive work environment.

Responsibilities

• Assist in the oversight of daily operations of Town Center and Waterton branches.
• Make suggestions to improve operations and procedures.
• Understand duties and functions of direct reports.
• Resolve problems quickly, efficiently, collaboratively, and positively.
• Demonstrate exceptional member service.
• Provide guidance, answer complex questions, and help resolve disputes.
• Perform transaction overrides, approve transaction exceptions, and authorize service fee refunds.
• Investigate losses and oversee audit of cash drawers.
• Supervise, schedule, and monitor daily activities of branch staff.
• Provide training, ensure policies and procedures are followed, and deadlines are met.
• Report progress towards goal achievement to management.
• Monitor department activities for compliance with established policies, procedures, and regulations.
• Take action to resolve any out-of-compliance issues.
• Ensure protection of cash assets and members' non-public personal information.
• Perform and/or cooperate fully with audits or reviews as required.
• Work with the Retail manager to hire, develop, coach, and evaluate employee performance within the branch.
• Perform duties of Branch Service Advocate staff as needed.

Requirements

• Requires at least three to five years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.

Nice-to-haves

• Sales experience (1 year preferred)
• Management experience (1 year preferred)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Referral program
• Flexible Paid Time Off
• Mental Health Days
• Birthday PTO
• Paid Volunteer Time
• 401k Employer Match
• Milestone Bonuses
• Tuition Reimbursement
• Career Pathing