Teller Supervisor

Frost Bank - North Richland Hills, TX

Full-time - Mid Level

North Richland Hills, TX

11-50 employees

Credit Intermediation and Related Activities

About the position

The Teller Supervisor role at Frost is designed for individuals who are passionate about serving others and leading a team to success. This position involves providing guidance and support to tellers and customers, ensuring high service quality, and maintaining compliance with banking standards. The role emphasizes the importance of integrity, caring, and excellence in delivering exceptional banking experiences.

Responsibilities

• Supervise, train, mentor, coach, develop, counsel, and support staff.
• Monitor and maintain compliance with Teller Performance Standards, procedures, and internal controls.
• Manage teller controls and audits.
• Oversee the vault, ATM, and cash dispensers.
• Review and reconcile general ledger accounts.
• Balance and review over & short DDA statements.
• Communicate regular updates on service quality, teller performance, and internal controls.
• Act with integrity, caring, and excellence to achieve all-win outcomes.

Requirements

• 2+ years teller experience.
• Excellent written and verbal communication skills.
• Demonstrated leadership skills.
• Proficient in Microsoft computer applications.

Nice-to-haves

• Advanced skills in coaching, judgment, and decision making.
• Excellent time management skills.
• 4+ years teller experience.

Benefits

• Medical, dental, vision, long-term, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Extensive health and wellness programs, including our Employee Assistance Program.
• Referral bonus program.