Teller Supervisor

Frost Bank - Fort Worth, TX

Full-time - Mid Level

Fort Worth, TX

11-50 employees

Credit Intermediation and Related Activities

About the position

The Teller Supervisor role at Frost is a leadership position focused on providing guidance and support to tellers and customers. This role emphasizes delivering exceptional customer service, training and mentoring staff, and maintaining high performance standards in banking operations. The Teller Supervisor plays a crucial role in fostering a positive banking experience and ensuring compliance with internal controls and procedures.

Responsibilities

• Supervise, train, mentor, coach, develop, counsel, and support staff.
• Monitor and maintain compliance with Teller Performance Standards, procedures, and internal controls.
• Responsible for teller controls and audits.
• Manage the vault, ATM, and cash dispensers.
• Review and/or reconcile general ledger accounts.
• Balance and/or review over & short DDA statements.
• Communicate regular updates on service quality, teller performance, and internal controls.
• Act with Integrity, Caring, and Excellence to achieve all-win outcomes.

Requirements

• 2+ years teller experience.
• Excellent written and verbal communication skills.
• Demonstrated leadership skills.
• Proficient in Microsoft computer applications.

Nice-to-haves

• Advanced skills in coaching, judgement and decision making.
• Excellent time management skills.
• 4+ years teller experience.

Benefits

• Medical, dental, vision, long-term, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program
• + more!