Teller

About the position

The position involves utilizing excellent communication and active listening skills to understand customers' financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service. The role requires achieving and exceeding individual and branch sales and service targets through recommendations of new and existing products and services, including accounts, loans, and credit cards. The candidate will need to confidently educate customers about the features, benefits, and pricing of the bank's offerings, ensuring they are well-informed. Responsibilities also include processing various transactions, maintaining a neat work environment, and complying with the bank's security and compliance programs.

Responsibilities

• Use excellent communication and active listening skills to learn about the customer's financial needs.
• Achieve and exceed individual and branch sales and service targets.
• Educate customers about the features, benefits, and pricing of products and services.
• Process deposits, withdrawals, check cashing, loan payments, and other transactions.
• Handle customer inquiries in person or over the telephone.
• Order checks and make changes to customer information accurately and timely.
• Issue cashier's checks, bank checks, money orders, and travelers checks.
• Maintain a neat and well-stocked work station.
• Comply with the Bank's security program and report suspicious activities.
• Comply with BSA, CRA, fair lending, and other compliance issues as required.

Requirements

• High School Diploma or equivalent education.
• Some experience in retail sales and customer service functions is a plus.
• Fluent in written and verbal English communication.
• Basic to intermediate computer/system knowledge.
• Excellent written and oral communication skills.

Nice-to-haves

• Experience in retail banking or financial services.
• Knowledge of BSA, CRA, and fair lending compliance.

Benefits

• Hourly salary range of $16 - $19 plus bonus and benefits.
• Equal employment opportunity employer.