Teller

Comerica - Livonia, MI

Part-time,Full-time - Entry Level

Livonia, MI

Credit Intermediation and Related Activities

About the position

The Teller position at Comerica Bank is essential for the success of Retail Banking Centers, focusing on delivering exceptional customer service, processing transactions accurately, and maintaining operational standards. The role involves engaging with customers, resolving issues, and promoting digital solutions while adhering to compliance and security protocols. This position may require occasional evening and Saturday shifts and flexibility to work at different banking center locations as needed.

Responsibilities

• Introduce and refer customers to the platform through routine interactions.
• Provide remarkable customer service through all customer interactions, problem resolution, and telephone answering.
• Perform routine customer requests and complete Comerica's Teller Training Program.
• Follow company policies, procedures, regulations, and security procedures, completing necessary documents.
• Use provided electronics to document all transactions during shifts.
• Reconcile all transactions during and at the end of shifts.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Resolve basic customer complaints and impact the customer experience following defined guidelines.
• Complete assigned daily planning activities and act as a digital ambassador for customers.
• Engage customers with Comerica's products/services and digital solutions, addressing questions and following up timely.
• Ensure compliance with applicable laws and Comerica's policies and procedures, completing necessary training.
• Adhere to Banking Center Risk Assessment and Compliance Standards and control losses by following policies.
• Consistently improve Banking Center collaboration and identify opportunities to add value to customers.

Requirements

• 6 months of Retail or financial sales experience OR 2 years of U.S. Military service OR 1 year of college.
• 1 year of experience in customer service.
• 1 year of experience with personal computer, systems data entry or internet search.

Nice-to-haves

• Cash handling experience in a retail or financial services environment.
• Proficient with utilizing and navigating a computer system.

Benefits

• Career Growth -- promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full Time/Part Time Employees
• Health, Dental, Vision insurance
• 401k match
• Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan