Teller

About the position

As a full-time Teller at PNC's Retail Branch, you will be responsible for providing exceptional customer service, performing high-volume banking transactions, and educating customers on new technology. This role focuses on developing banking product referral opportunities through strong customer relationship skills, ultimately aiming to improve customer financial wellbeing and loyalty.

Responsibilities

• Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Process a variety of customer interactions and transactions accurately.
• Educate customers on alternatives available for their financial interactions.
• Identify banking opportunities during customer interactions and make appropriate referrals.
• Engage with customers in the lobby to connect and position PNC products to meet their needs.
• Leverage technology and resources to educate customers on managing financial transactions.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to all policies and procedures, demonstrating sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Requirements

• High school diploma or GED is required.
• Knowledge of banking products and services is preferred.
• Experience in customer service and sales is beneficial.

Nice-to-haves

• Accountability
• Client Loyalty
• Customer Experience (CX)
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Benefits

• 401(k) matching
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Maternity and/or parental leave
• Paid holidays
• Vacation days
• Educational assistance
• Wellness program with financial incentives