Teller

Security Bank Of Kansas City - Shawnee, KS

Full-time - Entry Level

Onsite - Shawnee, KS

Credit Intermediation and Related Activities

About the position

If you are someone wanting to make a difference in the communities that we serve and join the strongest large bank in Kansas City, then Security Bank of Kansas City has a career for you. In addition to our compensation and benefits packages, Security Bank offers full-time employees 11 paid holidays, rewarding and challenging growth opportunities, generous paid time off and discounted banking services. A Teller is responsible for delivering excellent service to our valued bank customers, works efficiently, possesses a friendly and outgoing personality, works as a team player, helps solve problems and strives for accuracy. Employees in this position support and service to new and existing Security Bank of Kansas City customers using in-person interactions, and ensure that the banking center channel delivers consistent, prompt, and professional customer experience while focusing on building and enhancing customer relationships to foster long-term relationships. The Teller must understand and apply operational policies and procedures that evolve as customer behaviors change and the channel grows. They should be knowledgeable about the consumer lending process as it relates to cross-sell opportunities, loan products, and interest rates. Proper identification of customers on every interaction using established guidelines and procedures is essential. The Teller will provide accurate account information using account security procedures and recognize account flags such as holds, delinquent loans, and screen messages before interacting with a customer. The role requires greeting customers enthusiastically, providing quality customer service, and constantly looking for ways to exceed their expectations. The Teller will communicate clearly and concisely with customers in the drive-thru, process cash/check transactions, balance cash drawers, and perform financial transactions efficiently and precisely. They will also maintain a strong working knowledge of consumer/business banking products and services to confidently consult with customers and educate them on emerging bank technology.

Responsibilities

• Deliver excellent service to bank customers.
• Work efficiently and possess a friendly and outgoing personality.
• Support and service new and existing customers using in-person interactions.
• Ensure consistent, prompt, and professional customer experience.
• Build and enhance customer relationships to foster long-term relationships.
• Understand and apply operational policies and procedures.
• Understand the consumer lending process related to cross-sell opportunities.
• Properly identify customers using established guidelines and procedures.
• Provide accurate account information using account security procedures.
• Recognize account flags such as holds and delinquent loans before customer interaction.
• Process cash/check transactions including deposits, withdrawals, and loan payments.
• Balance cash drawers throughout the day and at the end of each shift.
• Maintain complete and accurate records of all transactions and keep cash drawer secure.
• Research and assist with customer inquiries and provide account statements.
• Identify correct product types through needs-based questioning to sell products/services.
• Assist with the training of new employees and provide continuing training for current employees.

Requirements

• Knowledge equivalent to the completion of a high school education is required.
• Minimum 1 year banking and previous teller experience preferred.
• Excellent English verbal and written communication skills.
• Ability to interact face-to-face and over the phone with customers and co-workers in a clear, confident, friendly, and polite manner.
• Comfortable using office technology tools such as computers and internet browsers.

Nice-to-haves

• Experience with consumer/business banking products and services.
• Ability to read cursive handwriting in English.
• Demonstrates tact and diplomacy in communication.

Benefits

• Paid holidays
• Paid time off
• Generous paid time off
• Discounted banking services