Teller

Westamerica Bank - Napa, CA

Full-time - Entry Level

Napa, CA

Credit Intermediation and Related Activities

About the position

Westamerica is among the largest commercial banks headquartered in California, and we are looking for outstanding individuals to join our winning team. As a Teller at our North Napa Branch, you will be under direct supervision and responsible for providing quality service to our customers while promoting the sales of bank services and products. This role is essential in delivering a superior customer service guarantee, which is a fundamental goal of our organization. You will be expected to adhere to our Quality Improvement Standards (QIS) and actively contribute to team success through effective communication with your co-workers. In this position, you will deliver five points of service to external customers, ensuring that you meet the established standards for accuracy and compliance while adhering to bank policies and procedures. You will also be responsible for promoting the bank's services, aiming to meet a sales goal of $110 per Full-Time Equivalent (FTE) per month. Cross-selling appropriate products and services to clients and prospects is a key part of your role, and you will contribute to key initiatives that drive the bank's success. As a Teller, you will be expected to exercise good judgment and common sense in protecting bank assets while providing excellent customer service. You will complete regulatory tutorials to ensure a thorough understanding of compliance standards and expectations, and you will be responsible for answering regulatory questions correctly during audits and branch reviews. Your performance will be evaluated based on your ability to meet attendance guidelines, adhere to control consciousness policies, and follow branch security procedures during opening, closing, and daily operations. The work environment is primarily office-based, but you may occasionally be required to perform job duties outside of the typical office setting. You will be exposed to moving mechanical parts and will work in a moderate noise level environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The role requires the use of various equipment, including a 10-key machine, Microsoft-based computers, fax machines, photocopiers, ATMs, and branch capture equipment.

Responsibilities

• Deliver 5 points of service to external customers.
• Adhere to QIS standards.
• Actively contribute to team success through clear, effective communication with co-workers.
• Promote sales of bank's services and meet goal of $110/FTE per month on average.
• Cross sell appropriate products and services to clients and prospects.
• Contribute to Key Initiatives.
• Meet established standards for accuracy and compliance, while adhering to policies and procedures.
• Un-locate cash differences, operating losses, and BSA errors within established limits.
• Adhere to Control Consciousness policies and procedures.
• Follow branch security procedures in opening, closing, and branch operations.
• Provide support with daily operational tasks as directed by the CSM.
• Exercise good judgment and common sense in protecting Bank assets while providing excellent customer service.
• Respond well to constructive feedback and work to correct any noted concerns.
• Complete regulatory tutorials to ensure understanding of compliance standards and expectations.

Requirements

• Good customer relations skills required.
• Basic math skills required.