About the position
Ascend Federal Credit Union is seeking a Teller to join our team at the Tullahoma branch. As the largest credit union in Middle Tennessee, we pride ourselves on providing exceptional service to our members. The Teller will work under general supervision, adhering to established credit union policies and procedures, to deliver personalized and consistent service that enhances the member experience. This role involves processing transactions via interactive teller machines (ITMs) and maintaining a comprehensive knowledge of all member service areas. The Teller will be expected to represent the credit union in a courteous and professional manner, ensuring prompt, efficient, and accurate service in all transactions. The Teller's responsibilities include receiving and reviewing checks and cash for deposits, verifying endorsements, cashing checks, and entering transactions into the credit union's records. Additionally, the Teller will handle member inquiries, resolve complaints, and maintain a good working relationship with other branches and the Teller Service Center. The role requires a basic understanding of the ITM Troubleshooting Guide and compliance with regulations such as the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) policies. The Teller will also assist with account maintenance, marketing promotions, and complete all required annual training. This position operates during department hours from 7 am to 7 pm, Monday through Saturday, and requires regular and reliable attendance. The ideal candidate will have a high school diploma or equivalent, along with 1-3 years of customer service experience. Strong communication skills, professionalism, and the ability to manage multiple tasks are essential for success in this role.
Responsibilities
- Represent the credit union in a courteous and professional manner by following the Teller Service Center Standards.
- Provide prompt, efficient and accurate service in the processing of transactions via interactive teller machines.
- Receive and review all checks and cash for deposit to various accounts, verifying endorsement and negotiability.
- Cash checks and pay money from various accounts upon verification/confirmation of the member and the account balances.
- Enter transactions into credit union records via an online computer terminal.
- Perform other teller duties including balancing and making advances on open-end loans.
- Handle member issues including complaints and errors in an acceptable manner.
- Maintain a basic working knowledge of the ITM (interactive teller machine) Troubleshooting Guide.
- Keep direct supervisor informed of all machine and equipment errors or issues.
- Maintain and encourage a good working relationship between the branches with ITMs and the Teller Service Center.
- Cross offer credit union services to members by assessing their needs based on information obtained from member/potential member cues.
- Explain the different services and the benefits of each service.
- Help increase the member's knowledge about all services in order for the credit union to become the member's PFI (primary financial institution).
- Follow policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) daily to ensure compliance with current regulations.
- Assist with/verify all CTRs for accuracy.
- Assist members with account inquiries and refer new accounts to the financial center most convenient to the member/potential member.
- Perform general account maintenance; refer potential SEG's for follow up with marketing; block and reorder debit and ATM cards; order drafts through Harland's internet site; change addresses, phone numbers, and e-mail address when requested; complete member disputes when applicable.
- Complete all required annual training.
- Actively participate in credit union marketing promotions.
- Read all internal publications including HUB and Possibilities.
- Perform other duties as required or assigned.
Requirements
- High school graduate or equivalent.
- 1-3 years customer service experience is required.
- Must be accurate in all teller/new account transactions, including cash handling.
- Ability to be trained to have a thorough knowledge of teller operations in order to answer questions and resolve problems.
- Must communicate with members in a positive manner in dealing with member/teller transactions.
- Must be able to manage and prioritize multiple tasks.
- Working knowledge of computer programs including Microsoft Outlook, Word, Excel and the internet.
- Must be able to operate or have ability to be trained to operate related office equipment including calculator, laser printer, receipt printers, computer terminal (PC), multifunction copier, telephone, Interactive Teller equipment, the Teller Now teller platform and Active Teller platform.
Benefits
- Competitive benefits
- Unique work culture
- Career opportunities
- Employee recognition programs
- Training and development opportunities
