About the position
The Teller at Comerica Bank plays a crucial role in the success of the Retail Banking Center by ensuring banker-readiness and processing transactions with accuracy and efficiency. This position is designed for individuals who are committed to delivering exceptional customer service and maintaining operational excellence. Tellers are expected to contribute to the overall customer experience by engaging with clients, resolving issues, and promoting the bank's products and services. The role requires adherence to company policies, regulations, and security procedures, ensuring that all transactions are documented and reconciled properly. Tellers must also maintain confidentiality and protect bank operations by safeguarding customer information. In addition to transaction processing, Tellers are responsible for marketing activities, which include introducing customers to digital solutions and addressing their inquiries about the bank's offerings. The position involves a collaborative approach, where Tellers work closely with other banking center staff to enhance customer engagement and identify opportunities for value addition. The work schedule may include occasional evenings and Saturdays, and Tellers may be required to temporarily work at other banking center locations based on staffing needs. Successful candidates will complete Comerica's Teller Training Program and will be expected to follow defined customer experience guidelines to positively impact customer interactions. The Teller position is ideal for individuals looking to start their career in financial services, with opportunities for growth and development within the organization.
Responsibilities
- Introduce and refer customers to the platform through routine interactions.
- Provide remarkable customer service through all customer interactions, problem resolution, and telephone answering.
- Perform routine customer requests and complete necessary documentation accurately.
- Successfully complete Comerica's Teller Training Program.
- Follow company policies, procedures, regulations, and security protocols.
- Use provided electronics to document all transactions during shifts.
- Reconcile all transactions during and at the end of shifts.
- Maintain customer confidence by keeping information confidential.
- Resolve basic customer complaints and enhance the customer experience.
- Complete assigned daily planning activities and act as a digital ambassador.
- Engage customers with Comerica's products/services and digital solutions.
- Ensure compliance with applicable laws and Comerica's policies and procedures.
- Control and mitigate losses by adhering to policies and procedures.
- Identify opportunities to add value to customers by introducing them to partners.
Requirements
- 6 months of retail or financial sales experience, or 2 years of U.S. Military service, or 1 year of college education.
- 1 year of experience in customer service.
- 1 year of experience with personal computers, systems data entry, or internet search.
Nice-to-haves
- Cash handling experience in a retail or financial services environment.
- Proficient with utilizing and navigating a computer system.
Benefits
- Paid parental leave
- Employee stock purchase plan
- Paid holidays
- Dental insurance
- Tuition reimbursement
- Paid time off
- Adoption assistance
- Parental leave
- Employee assistance program
- Vision insurance
- 401(k) matching
- Life insurance
