Temp IT Student Technician

$24,960 - $24,960/Yr

WSU Tech - Wichita, KS

Part-time - Entry Level

Wichita, KS

Educational Services

About the position

At WSU Tech, we are dedicated to promoting quality higher education and leadership in workforce training that supports economic development for a global economy. Our experienced faculty and staff are committed to helping students achieve their goals by providing hands-on experience, state-of-the-art facilities, and individualized support and guidance. We operate in a values-based culture and strive towards our behaviors in everything we do. Whether you are starting your education journey or are looking to advance your career experiences, WSU Tech has the resources and expertise to help you succeed. Join us and discover the possibilities for your future! The IT Student Helpdesk Assistant will assist students with password resets, navigating WSU Tech Websites, and connecting to the Wi-Fi network, especially from student smartphones, tablets, and laptops. The primary work location will be the IT office of the Campus to which they are assigned. Your day-to-day responsibilities will vary, but are not limited to providing excellent customer service to WSU Tech Students, assisting students in understanding the Student IT guide, and answering IT-related questions via phone calls and emails. This role is crucial in ensuring that students have the necessary support to utilize IT services effectively and efficiently.

Responsibilities

• Assist students with password resets and IT-related inquiries.
• Help students navigate WSU Tech websites and connect to the Wi-Fi network.
• Provide excellent customer service to WSU Tech students.
• Answer the Student IT Helpdesk phone and respond to student needs.
• Assist bookstore customers with connecting new devices to the WSU Tech Wi-Fi network.
• Provide suggestions to the IT Department on improving student services.

Requirements

• Be a WSUTECH student in good standing.
• Enrolled in WSUTECH's IT Essentials Program or have completed CompTIA A+ Certification.
• Ability to identify basic student IT needs.
• Excellent organization and customer service skills.
• Ability to interact well with a diverse campus population.

Nice-to-haves

• Work Ethic Certified, preferred.

Benefits

• Flexible schedule accommodating student commitments.
• Hands-on experience in an IT support role.
• Opportunity to work in a supportive educational environment.