Community Health Centers - Santa Maria, CA
posted 3 days ago
The Navigation Center Representative at Community Health Centers of the Central Coast is responsible for providing exceptional customer service to patients by managing a high volume of inbound calls for scheduling appointments, confirming, canceling, and rescheduling them. This role involves verifying insurance and financial class, processing patient inquiries through various communication channels, and ensuring accurate documentation in the Electronic Health Record (EHR). The representative plays a crucial role in maintaining the quality of care provided to patients and is expected to work collaboratively with the team to achieve departmental goals.