TEMP TWA I / MES I /HBW I

$36,901 - $36,901/Yr

Texas Health and Human Services - Borger, TX

Full-time - Entry Level

Borger, TX

Social Assistance

About the position

This is a temporary position with the Texas Health and Human Services Commission (HHSC) that is expected to end on 08/31/2025. The selected candidate will be required to sign a Temporary Employment Agreement upon hire. Once hired, temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance. The role is designed for individuals who are highly motivated, compassionate, and dedicated to assisting vulnerable citizens of Texas in need of food, medical care, cash assistance, and other social services. The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is seeking individuals to join a dynamic team that operates in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. The division is built upon core values of respect, ownership, collaboration, and integrity, with a goal of delivering best-in-class customer service to clients and stakeholders. As a Texas Works Advisor I (TWA I) / Medical Eligibility Specialist I (MES I) / Hospital Base Worker I (HBW I), you will receive paid, formal training to perform essential job functions such as interviewing applicants and recipients to obtain pertinent financial and personal information, evaluating data from various sources, computing and authorizing benefits based on eligibility determination, and processing work in accordance with state and federal regulations. The ideal candidate will possess strong organizational skills, the ability to multi-task, and a positive attitude, along with a strong work ethic and a desire to help others.

Responsibilities

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
• Perform other duties as assigned.

Requirements

• One (1) year of customer service experience with public contact, which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience.
• Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.
• High School Diploma or GED equivalent is required.
• Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.
• Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.

Nice-to-haves

• Experience in a fast-paced environment.
• Ability to learn policy regulations quickly.
• Strong communication skills, both verbal and written.

Benefits

• Health insurance
• Paid training