Temporary Administrative Manager

$45,760 - $52,000/Yr

Florida International University - Miami, FL

Full-time - Entry Level

Miami, FL

10,001+ employees

Educational Services

About the position

The Temporary Administrative Manager at Florida International University will support the Parking and Transportation Department by managing operations related to parking software systems, ensuring functionality, and improving productivity and efficiency. This role involves liaising with service providers, addressing customer concerns, and assisting in the development of procedures and multimedia content. The position requires flexibility to work weekends and involves collaboration with various departments to support departmental initiatives.

Responsibilities

• Assist the Director of Administrative Services with the management and operations of the Parking Software Systems.
• Ensure functionality, implementation, and business processes are functioning properly.
• Ensure control process of data systems are met.
• Plan and execute new development projects according to defined processes and quality standards.
• Serve as a liaison with service providers integrated with parking software operations to ensure functionality.
• Communicate customer concerns and provide recommendations on resolving issues.
• Manage operations, including delegation of duties and tasks to team members.
• Plan and direct operations to improve productivity and efficiency and ensure staff coverage of the area.
• Provide guidance and support to front line team members in IT and transportation operations.
• Assist the Director of Administrative Services with procedure development and ensure adherence for the area.
• Monitor and measure service metrics and utilize data to develop standards, improvements, and changes to process.
• Analyze data and report findings with recommendations.
• Define and communicate customer service standards to front line team members.
• Assist the Director of Administrative Services with multimedia content planning and development.
• Work closely with student employees to develop and update content on the department website and other social media venues.
• Collaborate with internal marketing and design teams to ensure brand management across all channels.
• Assist the Director of Administrative Services with special projects as needed.
• Serve as a liaison between various departments of FIU to support the department's initiatives.

Requirements

• High School Diploma or GED and 2 years of experience; OR an equivalent combination of relevant education and/or experience.
• College degree and/or appropriate experience in management.
• IT Knowledge.
• Customer Service Experience.
• Detail-oriented.
• Management Skills.

Benefits

• Health care benefits for temporary employees working 30 hours or more per week.
• Eligibility to enroll in supplemental plans (e.g., dental, vision) with full payment required.