Temporary Administrative Support Specialist

$37,440 - $37,440/Yr

Cvr Associates - Chicago, IL

Full-time - Entry Level

Chicago, IL

101-250 employees

Professional, Scientific, and Technical Services

About the position

The Temporary Administrative Support Specialist will provide essential administrative and clerical support for the Housing Choice Voucher (HCV) Program Operations at CVR Associates. This role focuses on delivering exceptional customer service and communication skills to assist clients effectively, ensuring a smooth process from entry to service fulfillment. The specialist will be responsible for gathering information, providing program guidance, and addressing client inquiries related to the HCV program.

Responsibilities

• Determine a walk-in customer's specific service needs and route them appropriately.
• Provide amicable and transparent interactions with customers.
• Expedite customer inquiries and requests to Tenant Services staff via CVR SharePoint.
• Provide detailed information to voucher holders regarding recertification, interims, and moves process.
• Address landlord/tenant issues and take necessary steps for resolution.
• Submit requests for changes in family composition, income, reasonable accommodations, and unit moves.
• Provide general inspection information to participants and owners.
• Document all comments into internal systems (Yardi, CVR SharePoint).
• Receive drop-off documents, print receipts, and upload to CVR SharePoint Doc Tracker.
• Assist participants and owners with web portals and other computer programs related to the HCV Program.
• Utilize customer service skills to de-escalate irate clients and escalate to supervisors when necessary.
• Direct non-program-related questions to the appropriate department.
• Maintain full knowledge of the HCV Program requirements, policies, and procedures to answer program-specific questions.
• Intake and review RTA's and processing.
• Assist with rescheduling briefings and preparing manual packets as needed.

Requirements

• High school diploma or GED (preferred).
• 1 year of customer service experience (preferred).
• 1 year of administrative experience (preferred).
• Working knowledge of Microsoft Office applications including Outlook, Word, and Excel.
• Ability to communicate effectively in both oral and written form.
• Ability to adapt to changes in policy, protocol, and procedures.

Nice-to-haves

• Experience with Yardi software.

Benefits

• Extensive training and mentoring programs.
• Opportunities for career advancement and succession planning.