Temporary Call Center Agent - Spanish

$24,960 - $24,960/Yr

Glow Networks - Phoenix, AZ

Full-time - Entry Level

Remote - Phoenix, AZ

Professional, Scientific, and Technical Services

About the position

The Temporary Call Center Agent - Bilingual position involves taking inbound customer service calls and making outbound sales calls to support customers. This is a short-term remote project requiring customer service experience, specifically in a call center environment. The role is focused on maintaining performance metrics and providing excellent service to top accounts during the specified temporary period.

Responsibilities

• Take inbound customer service calls and make outbound sales calls.
• Document contact properly and maintain accurate records.
• Adhere to individual, team, and department performance goals.
• Maintain a professional attitude while interacting with customers.
• Ensure confidentiality for company and customer information.

Requirements

• High School Diploma or GED required.
• Minimum 2 years of call center experience required.
• Outbound call experience required.
• Up to 5 years of customer service experience required.
• Strong verbal skills and ability to make high volume, short message, outbound calls.
• Accurate typing and data entry skills.
• Experience with Windows-based software and Internet browsing.

Nice-to-haves

• Lead generation experience preferred.

Benefits

• Paid holidays
• Paid training