About the position
The University of Pittsburgh is seeking a temporary Customer Care Specialist for the overnight shift to provide direct customer service and support to Panther Central. This role is essential in ensuring that all inquiries and requests from students, parents, faculty, staff, and other visitors are handled efficiently and effectively. The Customer Care Specialist will serve as the first point of contact at the front counter, assisting with questions, form completion, and card production, as well as managing online chat and telephone communications. In addition to customer service duties, the specialist will assist with various administrative functions as required. This includes responsibilities such as data entry, conducting data queries, and updating information in all applicable University systems. The role also involves explaining policies and procedures related to housing, dining services, and ID cards, ensuring that all stakeholders are well-informed. Monitoring the lobby area and reporting any issues to the appropriate staff is also a key responsibility. Other duties may be assigned as needed to support the overall operations of Panther Central. This position requires a high school diploma or GED, with a preference for candidates holding a Bachelor's degree. The University of Pittsburgh is committed to diversity, equity, inclusion, and accessibility, and seeks to create an environment where all individuals can thrive and contribute to the community.
Responsibilities
- Serve as the first point of contact to the public via front counter, online chat, and telephone.
- Assist with administrative functions as required and/or requested.
- Responsible for data entry, data queries, and updating data in all applicable University systems.
- Explain policies and procedures of housing, dining services, and ID card to students, parents, faculty, staff, and other visitors.
- Monitor and report problems regarding the lobby area to appropriate staff.
- Perform other duties as assigned.
Requirements
- High School Diploma or GED required.
- 2 years of experience in a customer service role.
- Bachelor's degree preferred.
Benefits
- Competitive salary of $16.50 per hour.
- Potential for this assignment to result in a regular staff position.
- On-campus work arrangement.
