Crawford & Company
posted 9 days ago
Full-time - Entry Level
Insurance Carriers and Related Activities
About the position
The Claims Assistant position at edjuster is a temporary/seasonal role within the Field Support Department, primarily focused on data entry and review of claims-related information. This position is crucial for ensuring accurate processing of claims during high-volume periods, particularly during hurricane season. The role may lead to full-time opportunities for high performers, but work availability is dependent on business needs, with assignments ranging from a few days to several months.
Responsibilities
- Complete the data entry of lists, ensuring accuracy and completeness.
- Complete the review/revisions of mobile app transcribed entries.
- Ensure ongoing communication with other team members on the progression of the data entry and pricing of contents.
- Ensure ongoing communication with Content Claims Specialists.
- Adhere to workflow deadlines.
- Document and upload pertinent claim-related information and maintain detailed notes in the relevant systems.
- Make any necessary changes immediately after the Quality Assurance review.
- Complete/submit detailed work/time logs on a daily basis, for all claims processed.
- Perform any other related duties that may be assigned from time to time.
Requirements
- A Secondary School diploma.
- Prior experience in data entry, retail, transcription, or customer service roles.
- Be able to provide an adequate workspace, free of noise.
- Reliable, high-speed internet service and personal computer or laptop running on Windows 10 or 11 (No Mac or Chromebook).
- USB wired headset and working webcam.
- Strong technical skills (MS Office/Outlook, online research for accurate pricing of items, typing, accurate data editing, etc.).
- Strong attention to detail.
- Ability to collaborate with other team members.
- Outstanding communication skills, both written and verbal.
- Ability to communicate effectively verbally and in writing in English.
- Must be highly organized and able to multi-task.
- Exceptional time management skills.
- Self-starter, able to work independently and unsupervised.
- Demonstrated ability to adapt to change and new technology.
- Willingness to learn and continuously improve.
Benefits
- Opportunity for full-time job offer for high performers.
- Flexible work schedule depending on business needs.
