Accor Group - San Francisco, CA

posted 3 months ago

Full-time - Mid Level
San Francisco, CA
Accommodation

About the position

The Temporary Event Services Manager at Fairmont San Francisco is a pivotal role that involves overseeing the planning and execution of events at one of the city's most prestigious hotels. Reporting directly to the Director of Event Services, the manager will be responsible for ensuring that all aspects of event management are handled with professionalism and attention to detail. This includes confirming event-related information with clients, establishing and maintaining rapport with them throughout the event process, and organizing convention bookings from the initial date of booking to the guests' departure. The manager will also be tasked with creating detailed floor plans for each event, ensuring that all parties are in agreement prior to setup, and initiating billing procedures to ensure timely payments and deposits are received. In addition to these responsibilities, the Event Services Manager will conduct pre-conference meetings with clients and relevant departments to confirm all details are communicated effectively. Daily meetings will also be held to review event contracts and ensure that any last-minute changes are communicated to the appropriate departments. The role requires adherence to departmental policies and procedures, as well as compliance with safety policies. The manager will also be expected to perform other duties as assigned, contributing to the overall success of the event services team and the satisfaction of the hotel's guests.

Responsibilities

  • Confirm all event related information with clients
  • Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
  • Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
  • Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
  • Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
  • Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
  • Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
  • Follow departmental policies and procedures
  • Follow all safety policies
  • Perform other duties as assigned

Requirements

  • Previous leadership experience within a similar role required
  • Computer literate in Microsoft Windows applications required
  • University/College degree in a related discipline preferred
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
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