Temporary Help Desk Technician

$43,680 - $51,792/Yr

International Game Technology - Providence, RI

Full-time - Entry Level

Providence, RI

10,001+ employees

Amusement, Gambling, and Recreation Industries

About the position

The Temporary Help Desk Technician at IGT is responsible for providing technical support for internal desktop systems, software, hardware, and network systems. This role serves as the first line of support for end-user issues, ensuring client productivity through accurate and timely solutions. The position is temporary, expected to last for 6 months with the possibility of extension or conversion to permanent employment.

Responsibilities

• Provides accurate, timely and creative solutions of moderate to complex nature to ensure client productivity for IGT internal desktop systems software and hardware, network systems, printers, telecommunications, and other related technical equipment
• Acts as first line of support for end-user issues
• Performs restorative and maintenance actions remotely to resolve client's problems, using basic troubleshooting and technical skills
• Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes
• Maintain accurate information and data regarding client issues within the tracking system and according to policies and standards
• Analyze and troubleshoot network connectivity and access problems
• Research, respond to, and resolve trouble ticket and log trouble tickets in tracking database and follow up with customers to keep them informed of the status of tickets, both opened and closed
• Install and configure desktop/ laptop and workstations in a heterogeneous environment
• Document IS procedures/information, posts information on the IS website. Maintains HelpDesk Knowledge Base
• Install software patches, fixes, and drivers to resolve problems
• Support password and data integrity and file system security for the desktop environment
• Evaluate customer issues and determine appropriate corrective actions
• Resolve systems and hardware failures within the scope of provided training
• Ability to communicate and write clearly to convey complex ideas and instructions to the IGT user community

Requirements

• High School diploma required, or equivalent
• 1 to 3 years of experience in technical IS and Help Desk support
• Must have basic knowledge of/skills in computers and operating systems technologies, Microsoft applications and how they impact users
• Remote location analytical and problem-solving skills
• Excellent communication skills, phone, and customer service etiquette in resolving user's problems is required
• Must be able to work overtime as needed

Benefits

• 401(k) Savings Plan with Company contributions
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Accident insurance
• Disability insurance
• Tuition reimbursement
• Paid time off
• Wellness programs
• Identity theft insurance