Temporary IT Support Analyst - Niles

Robert Half - Niles, IL

Full-time - Entry Level

Niles, IL

Administrative and Support Services

About the position

The IT Support Analyst position at Robert Half in Niles, Illinois, is a temporary role within the manufacturing industry. The successful candidate will be responsible for processing customer applications, maintaining records, and resolving inquiries, ensuring compliance with company policies while providing excellent customer service.

Responsibilities

• Accurately process customer credit applications in a timely manner
• Maintain and update customer credit records diligently
• Monitor customer accounts and take appropriate actions when necessary
• Provide IT support and troubleshoot issues related to customer accounts
• Collaborate with various teams to ensure smooth operations
• Utilize basic office skills in daily tasks and responsibilities
• Resolve customer inquiries promptly and professionally
• Ensure all customer data is handled in compliance with company policies
• Contribute to team efforts by accomplishing related tasks as needed
• Stay updated with industry trends and implement best practices in daily tasks.

Requirements

• Demonstrated experience in a similar IT support role within the manufacturing industry
• Solid understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
• Strong problem-solving abilities with an analytical mind
• Proven ability to work under pressure and think on your feet
• Excellent organizational and multitasking skills
• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Familiarity with basic office skills including MS Office Suite
• Ability to function well in a team-oriented environment
• Ability to quickly gain new skills and knowledge when faced with new challenges
• Excellent customer service orientation.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan