University of Pennsylvania - Philadelphia, PA
posted about 2 months ago
Full-time - Entry Level
Philadelphia, PA
Educational Services
About the position
The Temporary IT Support Specialist at the University of Pennsylvania will provide first-tier technical support for faculty, staff, and students, addressing a variety of IT issues and assisting with classroom technology. This role combines responsibilities of an IT Support Specialist and a Classroom Technology Specialist, ensuring smooth operation of technology in educational settings.
Responsibilities
- Provide first-tier IT support for faculty, staff, and students.
- Resolve technical problems at initial intake and escalate as needed.
- Assist the Classroom & Instructional Technology Manager in supporting teaching and learning efforts.
- Conduct routine maintenance checks in classrooms and conference rooms.
- Provide scheduled and emergency assistance to faculty before and during classes.
- Monitor classroom and conference room usage metrics to identify areas for improvement.
Requirements
- At least one year of experience in a customer service role.
- Strong interpersonal and communication skills, both oral and written.
- Ability to maintain a calm disposition under stress.
- Good team skills, organizational and time management skills, and problem-solving skills.
- General knowledge of Windows 10 operating system; Apple OS knowledge is helpful.
- Ability to lift 25-50 lbs occasionally.
Nice-to-haves
- Prior experience conducting technical training and orientations for users.
- Knowledge of AV technologies, including Crestron systems.
- Familiarity with software programs such as Canvas, Adobe Connect, Poll Everywhere, and Panopto.
Benefits
- Competitive pay range of $7.25 - $155.75 per hour.
